Magnetic Service System
Magnetic Service is designed to help participants to develop skills to provide exceptional customer service giving your company a strategic business advantage.
The Magnetic Service System™ is designed to identify Service Performance Indicators to make improvements to your organization. The indicators are based on feedback from customers, team members and standards within your industry. This system includes an analysis of service both from an external and internal perspective.
The actual training is provided as a two part series which covers 7 Magnetic forces:
The first ½ day session covers Magnetic Forces 1 – 4 and the second ½ days session delivered approximately 3 – 4 weeks later covers Magnetic Forces 5 – 7.
Click below to expand & read more about the 7 Magnetic forces
Magnetic Force 1: Positive Charges
- What is Magnetic Service?
- How magnets work
- Thoughts about Service
Magnetic Force 2: Show Understanding
- Who are your customers?
- Diversity Awareness
- Perceptions and Expectations
Magnetic Force 3: Apply Magnetism
- Where does magnetic service apply?
Magnetic Force 4: Create Magnetic Moments
- When is Magnetic Service Important?
- Moments of Truth
- What is the Attraction?
- What is in it for me?
Magnetic Force 5: Putting Magnetic Service to Work
- Moments of Truth
- Magnetic Service Cycle
- Best Practices
Magnetic Force 6: Magnetizing Service Dilemmas
- Bad news sells
- Learning from the Customer
- Resolving Dilemmas
- Opportunities to Re-Attract
- Magnetizing the Customer
- Exceeding Expectations
Magnetic Force 7: Creating a Super Magnetic Team
- Using Kaizen in Service
- Magnetic Teamwork
- Spreading the Magnetism
